Privacy Policy

Toronto Quick Junk Removal ("we", "us", or "our") operates torontoquickjunkremoval.ca and provides junk removal services across Toronto and the Greater Toronto Area. This policy explains what personal information we collect, why we collect it, and what we do with it.

1. Information We Collect

We collect only what we need to quote and complete a job:

• Your name and phone number
• The service address or neighbourhood where the work will take place
• Details of the items to be removed, including any photographs you send us
• Your preferred date and arrival window
• Any message or notes you include with an enquiry
• Basic technical data from your visit to this website, such as pages viewed

If you contact us by phone, we keep a record of the booking details discussed. We do not store payment card numbers; payments are handled at the point of service.

2. How We Use Your Information

• To prepare and confirm your quote
• To schedule the job and call you before the crew arrives
• To complete the work and issue a receipt
• To respond to questions and follow up on a request
• To provide documentation of a clearance where you or a property manager ask for it
• To improve the service and the information on this website

We do not send marketing email. Where we contact you after a job, it is by phone or text and only in relation to work you asked us about.

3. Website Forms

Enquiry forms on this website are processed by our lead-capture provider, which passes the submission to us by email. The provider applies basic spam filtering and removes scripts from submitted content. Submissions include a hidden field that records which page the enquiry came from, so we know what you were reading when you got in touch.

4. Information Sharing

We do not sell your personal information. We share it only in these situations:

• With our crew, so they can find the job and contact you on the day
• With our lead-capture and phone service providers, who process it on our behalf
• With a property manager, landlord, condo board, or executor where you have asked us to provide documentation about a job
• With professional advisers or authorities where the law requires it

5. Photographs

We may photograph a job for our own quality and dispute records, and occasionally to show the kind of work we do. Where an image identifies a person or a property, we ask before we use it publicly. Hoarding cleanouts and estate cleanouts are never photographed for marketing purposes.

6. Data Retention

We keep booking records for as long as we need them for accounting, insurance, and warranty purposes, generally seven years in line with Canadian record-keeping requirements. Enquiries that do not become bookings are cleared out sooner.

7. Data Security

We apply reasonable safeguards to protect the information we hold against loss, unauthorised access, and disclosure. This website is served over an encrypted connection. No system is completely secure, so we limit what we collect in the first place.

8. Your Rights

Under Canadian privacy law you may:

• Ask what personal information we hold about you
• Ask us to correct anything inaccurate
• Ask us to delete your information where we are not required to keep it
• Withdraw consent for us to contact you

To make any of these requests, call us on +1-437-637-0522.

9. Cookies And Analytics

This website may use cookies and similar technologies to understand how visitors use the pages so we can improve them. You can set your browser to refuse cookies or to notify you when one is being set. Refusing cookies does not prevent you from using the site or booking a job.

10. Third-Party Links

Some pages link to external sites such as maps or municipal waste depots. We are not responsible for the privacy practices of those sites, and we recommend reading their own policies.

11. Children

Our services are directed at adults. We do not knowingly collect personal information from children.

12. Changes To This Policy

We may update this policy from time to time. The revised version takes effect when it is posted here, and the date at the top of the page will change.

13. Contact Us

If you have questions about this policy or the information we hold, contact us:

• Phone: +1-437-637-0522
• Business: Toronto Quick Junk Removal, Toronto, Ontario, Canada
• Or use the form on our contact page